Maintenance Portal

If you have an urgent issue such as a wintertime central heating failure, serious internal water leak or serious plumbing issue - please call us on 0345 193 0605.

If we are unavailable and a delay is likely to cause damage to the property, please call our home emergency line on

01384 884 040 (24 hours). Only named tenants are authorised to contact the home emergency line.

If you have one of the following emergencies,

please contact the helpline below and BEFORE contacting us:

GAS

e.g. a gas leak, supply

or a meter fault

0800 111 999

(24 hours)

ELECTRICITY
e.g. a total loss of supply

or meter fault

105

(24 hours)

WATER
e.g. an issue with the mains supply, pressure or sewers

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For all other maintenance matters, please complete the following form

IMPORTANT UPDATE:

All tenants should have already received an email with a link to register for 'Tenant Portal'.

Tenant Portal allows you to report maintenance issues, upload photos to help our contractors,
check your rent schedule, and access documents relating to your tenancy.

If you cannot find your invite email, please get in touch.

Full Name *

Full address and post code *

I am a tenant named on the tenancy agreement *

Yes

Phone number *

Alternative phone number (in case we can't reach you on the above number)

Email address *

Please describe the issue *

How did the issue occur? *

When did you first notice this issue? *

Additional information (e.g. make/model numbers, locations, access requirements, contact preferences)

Our representatives and contractors have the right to work in a safe environment. To allow us to take any necessary precautions, please confirm that you have no reason to suspect anyone in the property has Covid, or symptoms of Covid (however mild) – and that you will contact Orange Oak and/or any appointed contractor if this changes. *

I agree

I authorise Orange Oak to forward the details contained within this report, along with any other relevant information to any contractor, manufacturer, insurer or other third party, in order to evaluate, inspect or complete the necessary maintenance. *

I agree

I will allow and accommodate all reasonable access to the property, in order to evaluate, inspect or complete the necessary maintenance. *

I agree

I accept that I may be liable for costs; (i) for misleading, unnecessary, or unwarranted callouts; (ii) if I do not allow access or forgo an agreed appointment; and/or (iii) to rectify negligent, accidental, or malicious actions of any tenant, guest, or visitor. *

I agree

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